B. Cowell

949 W. 13th Ave. - Eugene, OR 97402 - bob@bobcowell.com - 541.729.5863

Software Professional

Quality focused professional with 8 years of software-related experience. Comfortable operating in a variety of platforms and environments. Effective communicator; able to explain complex processes in easy-to-understand terms for end users.
  • Track record of being a responsible employee, with the ability to learn and adapt quickly.
  • Hands on experience in delivering web-based e-books and dynamic web sites.
  • Three years of experience providing software support.
  • Demonstrated ability to take on responsibility of a process and improve it.

Core Competencies

  • User Training and Support
  • Testing and Troubleshooting
  • Linux and Windows Platforms
  • Client Needs Fulfillment
  • Problem Identification/Analysis

Technical Proficiencies

Platforms: Linux (Debian, Ubuntu, Fedora Core), Windows OS
Languages: HTML, CSS, Linux Shell Scripting, Perl
Tools: UltraEdit, PhotoShop, GIMP, Cygwin, PuTTY, WinSCP, OpenVPN, Wordpress

Professional Experience

EarthSoft Inc., Eugene, OR

2003 - 2009
System Analyst Oct 2005 - Present
Providing support for setting up and using local and server-based software. Organizing and giving online and onsite trainings to clients. Creating exercises for delivery to clients. Quality Assurance for software releases. Installing and maintaining company website via Wordpress. Writing and posting announcements to website. Coordinating and writing social media announcements.

Lunar Logic Inc., Eugene, OR

2003 - 2009
System Administration (Module Posting) Oct 2005 - Present
Implementing e-books to live and QA servers in a Linux environment or remotely via Windows XP, e-book content troubleshooting, CVS administration, support and training. Upgraded and maintained web-based posting request pages.

Content Integration Sept 2003 - Oct 2005
Modify existing e-book data for XML compliance, spelling, grammar, and functional issues. Troubleshooting and implementation of all changes and fixes to existing e-book content and other program files. Moved on to assembling e-books, processing and updating video assets into CD and tutorials e-books. Created and implemented non-branded system for use in multiple types of e-books.

Contract & Volunteer Work

Eugene/Springfield LGBT Pride Day - Redesigned website for this non-profit agency
Eugene Computers - Redesigned website
Linn County Affordable Housing - Proposed and created new website for this non-profit agency.

Education

Lane Community College - Eugene, OR
Networking and Multimedia Design credits

Chaffey Community College - Rancho Cucamonga, CA
22 credits completed